Privacy Policy

Effective Date: 09 May 2025

Welcome to CelesteZoi ("we", "us", or "our"). We are deeply committed to respecting and protecting your privacy. CelesteZoi is a private, women-centric lifestyle platform offering secure shopping, group communities, and social features where users can connect, share, and inspire one another. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Scope of This Privacy Policy

This policy applies to information we collect through:

• The CelesteZoi mobile and web application
• Our website www.celestezoi.com
• Any communications, services, features, or functionalities associated with our platform

By accessing or using our services, you consent to this Privacy Policy.

2. Information We Collect

a. Information You Provide

• Full name
• Email address
• Phone number (optional)
• Gender (for platform eligibility)
• Date of birth
• Profile photo and bio
• Shipping & billing addresses
• Payment details (securely processed via Shopify or similar providers)
• Posts, messages, shared media, comments, group activity, and other content you voluntarily share

b. Information Collected Automatically

• IP address
• Browser/device information
• Location data (with permission)
• Usage and activity data (pages viewed, interactions, etc.)

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance functionality, personalize content, and analyze usage via tools like Google Analytics.

3. How We Use Your Information

• Create and manage your account
• Facilitate secure shopping and group/community interaction
• Enable posting, messaging, and sharing within the platform
• Process transactions and deliver orders
• Send important updates and promotional emails (via Mailchimp)
• Detect and prevent fraudulent or unauthorized activity
• Improve user experience and platform functionality

4. Sharing Your Information

We only share data with:

We never sell your personal data.

5. How We Protect Your Information

• End-to-end encryption for sensitive communications
• Role-based access controls
• Secure servers and firewalls
• Regular vulnerability audits
• GDPR- and CCPA-compliant data handling policies

6. Your Rights and Choices

Depending on your location, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correct: Update inaccurate or incomplete data
• Delete: Request account deletion and data erasure
• Restrict/Opt-Out: Limit or opt out of marketing communications
• Portability: Receive a copy of your data in a transferable format

To exercise any of these rights, contact us at privacy@celestezoi.com. You can also control your data directly within your Account Settings.

7. Data Retention

We retain your data only for as long as necessary:

• For account and order management
• To comply with legal obligations
• For legitimate business interests (e.g., security, dispute resolution)

Once no longer needed, your data is securely deleted or anonymized.

8. Children's Privacy

CelesteZoi is intended for women aged 18 and older. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

9. International Data Transfers

If you are accessing CelesteZoi from outside your country of residence, your data may be transferred to and processed in countries with different data protection laws. We ensure adequate safeguards are in place for such transfers.

10. Compliance with Laws

• GDPR (General Data Protection Regulation - EU)
• CCPA (California Consumer Privacy Act)
• Any other applicable national or state privacy laws

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform enhancements. We will notify you of material changes via in-app notifications or email.

12. Contact Us

If you have any questions or privacy-related concerns, contact us at privacy@celestezoi.com.